Quick answers to the questions we hear most often from customers.
Our support team responds to all emails within 4 hours on weekdays and within 8 hours on weekends. For urgent billing or access issues, mention it in your subject line.
Yes — we offer a 14-day money-back guarantee. If TheOneSpy is not compatible with your connected device, contact us and we'll process a full refund, no questions asked.
Include your order number, the device model and OS version, a description of the issue, and any error messages you've seen. This helps us resolve your ticket faster.
We currently offer email-based support which allows us to give detailed, accurate answers. Expect a reply within 4 hours during business hours.
Absolutely. All support communications are encrypted and we never share your personal information with third parties. Your privacy is our priority.
Log into your dashboard at securepay.theonespy.com, go to Account Settings, and select Cancel Subscription. You can also email us and we'll cancel it within the hour.
TheOneSpy works on Android 7–16, iPhone (iOS 13–18), Windows 7–11, and macOS. No root or jailbreak is required for most features.
You can upgrade or downgrade anytime from your dashboard at securepay.theonespy.com. Changes take effect immediately and we prorate the difference.
