FAQs - Customers Frequently Asked Questions
Have questions? We’ve answers!!! Our FAQ section explains all the queries you’re looking for
TheOneSpy is the leading monitoring software for Android, Mac & Windows. It helps parents protect their children
from online risks and allows employers to keep a close eye on employees' devices, ensuring the safety of the
company's intellectual property. The app has fast data syncing that provides immediate access to all monitored
data.
TheOneSpy is comprehensive monitoring software that develops the most secure and protected app. We prioritize
users' sensitive data by the latest encrypted protocols to ensure transmitted data safety. Overall, it is designed
with advanced measures to prevent unauthorized access and regulate privacy protection and data integrity.
The utilization of theonespy is legal under specific parameters that prioritize the protection of underage
children against digital threats/risks and monitor employee activities to safeguard business data.
But every country and state has different rules and laws; we advise you to check your country's law and policy or
consult your legal adviser.
No, Theonespy is undetectable on the targeted devices. It was developed using advanced techniques that minimize
visibility chances and avoid triggering alerts. It discreetly works and ensures that the activity remains
unobtrusive without drawing attention.
Over the last ten years, theonespy has proven to be a valuable monitoring app that provides robust features
worldwide. More to ensure our claim, read theonespy's review.
Yes, theonespy operates globally and permits users to utilize its monitoring services regardless of geographic
location.
No, it's unlike any other phone monitoring app. Compared to other apps, users need to delve into unique features,
services, and tracking techniques. Its comprehensive monitoring app offers real-time device location tracking,
access to SMS and call recording, and capture of every keystroke that empowers it to detect typed content such as
messages, passwords, search inquiries, and others. A notable feature is recording surroundings by grabbing mics,
cameras called spy360, recording remotely live screens, and tracking social media without hassle. However, Its
remote control features, invisible monitoring, and secure data handling make it unique in the market.
TheOneSpy is a multilingual monitoring software that captures and uploads data in all languages and their original
forms. It doesn’t matter if the recorded conversation was in Arabic or the SMS was in Chinese. TheOneSpy won’t
change a bit of it. It will upload everything as it user's selected lanaguage.
We require the buyer's Full name, Address, Cell Phone number, Target user’s Full name, Relation, Age, and Target
Cell Phone number; after that, we will verify both cell phone numbers by SMS code or direct calling by persons to
know he/she consent or is willing to install this app. If we don't receive verification by 5 days, we will suspend
the license and contact the Target user to investigate further.
We provide a one-of-a-kind experience where all the data we collect from your target is kept highly safe. No one
else will see it except you unless you give them access. We have made millions of happy customers happy with a
proficient tracking tool.
TheOneSpy can reveal online acts that cannot be asked outright at times. It can help by monitoring call logs, SMS,
location, social media performance, and all other phone activities. Whether you want to expose a cheating spouse,
carefully monitor your growing teenager, or execute corporate espionage, TheOneSpy can help you accomplish
everything you wish.
TheOneSpy works by being installed on the targeted device, which needs one-time physical access and follows the
set-up method. After that, the user can access the collected data from a secure online dashboard.
To begin with the TheOneSpy app, you are required to follow these steps:
- - Signup by visiting the official website
- - Choose a price plan that suits your needs
- - Install the TheOneSpy app on the device you want to monitor
- - Login to TheOneSpy online dashboard to see your targeted individuals' activities
TheOneSpy supports the following smartphones and operating systems:
- iPhone – Seamlessly supports all the latest iOS versions with jailbreak.
- Android — It must be running Android OS 5.0 to 15
- Combined with top Android smartphone brands, including Samsung, HTC, OPPO, Nokia, Motorola, LG, Huawei, and Sony, are supported except for TCL devices.
- TheOneSpy works with all carriers worldwide. The application is compatible with all rooted and non-root devices.
Once installed, further upgrading and maintenance of the software requires human intervention. This means that
newer software versions are not upgraded automatically and require the device to be physically accessed (Except
for some models in rooted format). Hence, sending the target device to far-off places is certainly not
recommended.
TheOneSpy offers an intelligent installation wizard on your online control panel that guides you through the
entire installation process. This eliminates the need for public manuals. If you still have any questions related
to the product, contact our customer support team, and they will assist you.
The answer is simply no. We cannot help you bypass passwords, and you cannot install TheOneSpy without opening the
device's lock.
For the data to be transferred from the device to your control panel, the device needs a strong internet
connection that works flawlessly and is always turned on. The app collects data from targeted devices and
automatically sends it to an online dashboard that users can access.
TOS currently offers a data storage capacity of 500 GB but can be extended as per the user's need. More advanced
TOS packages such as Xtream and Premier have built-in extended storage capacities much higher than their
inferiors.
Yes. The call recording feature is activated for Theonespy's Xtream and Premier packages. All the calls will be
recorded and uploaded to your online account, where you and your loved ones can access them.
We have a solution for that, too! Simply check the new phone for compatibility with the software and then
deactivate your existing license to manually install the software on the latest phone.
No, currently, TOS does not offer a live call interception feature. It just records calls for you to listen to
later on.
Connect with us on social media platforms such as Facebook and Twitter to receive daily updates on the software.
All the changes are regularly updated on our website, and even more can be gained from our blog, which contains
informative and relevant material related to our product. Still, craving more? Chat with our customer support team
for further assistance and information.
You can view a wide range of photos, including those taken by the device itself, sent, received or downloaded
online. Using the Historical Media feature, you can view not only the photos taken after the software installation
but also any previous ones.
It is important to note that the software is installed on the phone, not the SIM card. It didn't matter if you
changed your phone SIM card.
Yes, TheOneSpy Installation is easy. Simply subscribe and install it using its hassle-free method, and you can
start monitoring your loved ones' online actions.
Unfortunately, no. There is no way around it. One of the prerequisites for installing this application is having
physical access to the device itself.
Generally, it takes 3-5 minutes to install the software on any targeted device.
Yes, the app's functionality affects the battery when it’s installed and updates data for the first time.
Firstly, each user is granted a secure username and password that no one else can access. Secondly, the online
account uses AES/PKI Encryption along with HTTPS Encryption, ensuring the complete safety of your online data.
Log in to your secure online dashboard by entering your ID and password. All the information from your target
phone will be uploaded to it at regular intervals. Then, the user can access and view monitored data.
No, it is not necessary to root Android devices to use the theonespy app on targeted devices.
We require the buyer's Full name, Address, Cell Phone number, Target user’s Full name, Relation, Age and Target
Cell Phone number; we will verify both cell phone numbers by SMS code or direct calling persons to know/if she
consents or is willing to install this app.
If we don't get verification in 5 days, we will suspend the license and contact the Target user to investigate
further.
No, the email is not a scam. We do not send the download link in our welcome email or any links to the user manual
or other sections of our website because they are not needed right there and then.
Yes, theonespy provides occasional discount offers to its customers.
If the provided email address is valid, you should expect the welcome email within minutes of your purchase. Don’t
forget to check the junk/spam folder, as sometimes the email may be routed to that folder.
Usually, prices are discounted, and discounts are already applied to the pricing page. Still, if you are
interested in more than 20 licenses, then you can contact customer support for more discounts.
Unfortunately, the reseller program is currently unavailable. But keep us in contact for further.
Your one-year subscription starts immediately after you purchase the product. To fully take advantage of our 14
days refund policy and make the most of your purchase, we recommend that you activate the program on the target
device as soon as possible.
Our best-breed customer support team is available 24/7 to help you. If you need any technical assistance, simply
click the Chat button to live chat with our support team members or press the Help button to leave a message for
our team, and they will surely get back to you. You can also send us a support ticket via Customer Support
TheOneSpy.
TOS Support is available 24/7, providing presales support via live chat and email.
Once you successfully subscribe to our plan, you will receive a welcome email with your control panel credentials
and activation code. Once you grab hold of the device and log in to your account, the installation wizard will
guide you through the process.
Yes, TheOneSpy equally works on a tablet or a smartphone as on a PC.
Once you receive a welcome e-mail from TOS, it will contain the following information:
- Dashboard login URL: console.theonespy.com
- Username: Test.Tester101
- Password: 14245868
- Activation Code: ##125****
We process all your requests and answer your queries within 24 hours of receiving them. However, owing to a delay
in proceeding at the bank's end, it may take approximately a week for the money to be refunded to you.
It may take our team members around a day to reply to your tickets. We try to respond as soon as possible, but
technical issues requiring greater insight and troubleshooting may take longer. So, you may have to wait a bit
longer as we work with our development team to resolve any mind-boggers.
Our refund policies for different products vary according to the subscription terms at the time of purchase. It is
advised that you carefully read and understand the policy for the purchased product to be completely aware of your
eligibility for a refund and your refund rights.
In addition, you can also throw a support ticket requesting a refund, as long as it complies with the terms and
conditions stated in our refund policy.
Certainly! Once logged in, click the Account tab to change the username and password from that menu.
The welcome e-mail goes to the email address you entered at the time of purchase. You must ensure you do not
misspell anything in your email address, as it can occur frequently. If you are sure you typed in the correct
email ID, don’t forget to check your junk folder, as the email may have accidentally landed there. For further
assistance, contact our support team.
The data uploading is a continuous process; You can opt for instant updates as the event occurs if the time of
occurrence is what matters the most. Data is delivered automatically as each event occurs or every hour by
default, provided the target device has a working internet connection. The same applies to location tracking,
which is enabled parallel to the installation and uploaded every 15 minutes.
Cyberbullying and stalking activities fall under cyber-crimes that damage the victims emotionally, mentally and
physically. That’s why TheOneSpy is always the hardliner against the evil activities performed by online
predators. It has developed tools to protect children and facilitate parents in digital parenting.
TheOneSpy realizes how important it may be for you to find information quickly at certain times. That was
certainly kept in mind when designing the application. To do so, simply login to your online account and click the
advanced search button at the top-right corner.
You can narrow your search by selecting a specific keyword and specifying a date range over which you hope to find
the desired information—no more wasting time scrolling from one page to another. The search wizard can
automatically skim through phone calls, SMS, e-mails, websites, Notes, and Instant Messages, bringing accurate
results each time.
To get the data immediately from the device, you must log in to the dashboard. Select settings from the side menu
and tap the Restart button at the top of the page. This will send a remote command to the app and upload the
latest data quickly. However, the target device must have an active internet connection.
To get the data immediately from the device, you must log in to the dashboard. Select settings from the side menu
and tap the Restart button at the top of the page. This will send a remote command to the app, which will upload
the latest data quickly. However, for this, the target device must have an active internet connection.
To find the version history, the user must log in to the web control panel. On the home page, click the
notification/bell icon on the top bar. Here, you will find the version history. To check your app version, simply
login to the dashboard, scroll down and see the version under the Details section.
If you want to switch your TOS license within the same platforms, you just need to uninstall the application from
the current device, reset the permit from the control panel and follow the installation instructions on the new
device on which you want to switch,
But if you want to switch the license across the platform, you first need to uninstall the app from the current
device and reset the service from the dashboard. Then, you have to contact customer support to request that they
change your license type. Once your license has changed, you need to log into the dashboard and follow the new
installation guide of the proposed platform on the new device.
To upgrade your TOS package remotely, just contact customer support. They will change or upgrade your plan.